# Legal and Law-Enforcement Requests
Last updated: July 16, 2026
This page explains how HastingsNow.com, Soundbites, Local Pigeon Messenger, Brand Channels, and related services respond to law-enforcement, emergency, preservation, civil, and other legal requests.
These services are operated by Local Pigeon, LLC, doing business as HastingsNow.com (“HastingsNow,” “we,” “us,” or “our”).
General contact: info@HastingsNow.com
Phone: (651) 829-9234
## 1. Emergency requests
If you believe there is an imminent threat of death, serious bodily harm, child exploitation, or another emergency involving immediate danger, contact 911 or the appropriate emergency service first.
After contacting emergency services, an authorized law-enforcement or public-safety representative may email:
Subject line:
EMERGENCY DISCLOSURE REQUEST
Please include:
- your name, title, agency, and official email address
- a direct callback number
- the emergency nature of the request
- the account, organization, Soundbite, post, URL, or content at issue
- the specific information requested
- the relevant time period
- any case or incident number
- an explanation of why ordinary legal process cannot be obtained in time
We may attempt to authenticate the requester before responding.
We may evaluate emergency requests in good faith and disclose information when we reasonably believe disclosure is necessary to prevent imminent death or serious bodily harm, or when disclosure is otherwise permitted or required by law.
Submitting an emergency request does not guarantee that responsive information exists or that information will be disclosed.
## 2. Routine legal requests
For subpoenas, warrants, court orders, civil discovery requests, and other non-emergency legal process, email:
Subject line:
LEGAL REQUEST
Please include:
- the requesting agency, attorney, or party
- the requester’s name and title
- official contact information
- jurisdiction
- case number
- a complete copy of the legal process
- the specific account, organization, Soundbite, post, URL, or identifier at issue
- the exact records requested
- the relevant time period
- any legally required confidentiality instructions
Requests should be narrowly tailored and identify the information sought with reasonable specificity.
We may reject, narrow, object to, or challenge requests that are incomplete, overbroad, unlawful, improperly served, technically infeasible, or inconsistent with applicable law or our policies.
## 3. Service of legal process
Email is provided for notice and preliminary communication only.
Sending legal documents to an email address listed on this page does not constitute formal service of process, acceptance of service, or waiver of any legal objection unless Local Pigeon, LLC expressly agrees otherwise in writing.
Formal legal process must be served in the manner required by applicable law.
## 4. Preservation requests
After receiving and authenticating an appropriate preservation request, we may place a temporary preservation hold on reasonably identifiable records for up to 90 days.
We may agree to one additional preservation period when appropriate and legally permitted.
A preservation request should identify:
- the account, organization, content, or records at issue
- all relevant identifiers
- the time period to preserve
- the legal basis for the request
- the investigation or proceeding involved
- a contact person for follow-up
A preservation request:
- does not require content to remain publicly available
- does not guarantee that any particular record exists
- does not guarantee disclosure
- does not replace valid legal process
- does not prevent us from removing material for privacy, safety, moderation, or operational reasons
## 5. Records that may exist
Depending on the service used and the circumstances, potentially responsive records may include:
- public posts, Local Updates, and Soundbites
- Brand Channel information
- account and organization contact information
- submission records and metadata
- audio, transcripts, photographs, video, or other submitted media
- review, correction, or moderation records
- publication and update timestamps
- limited technical or security logs
- payment or transaction records
- internal handling records related to legal, privacy, trust, or safety review
We do not promise that every category exists for every account, organization, or item.
Our retention practices vary according to the type of information, publication status, operational need, legal obligations, security needs, and valid deletion requests.
## 6. Data minimization
We interpret legal requests in light of the specific information requested.
When legally permitted, we may:
- provide only records responsive to the request
- redact unrelated personal or confidential information
- decline to produce information that does not exist
- object to requests seeking private information unrelated to the stated matter
- require clarification or more specific identifiers
## 7. User notice
Unless prohibited by law, legally restricted, or inappropriate because of an emergency, safety concern, fraud investigation, or other exceptional circumstance, we may notify an affected user or organization before producing information.
We may provide the affected person or organization with a copy or summary of the request when legally permitted.
## 8. Requests from outside the United States
Non-U.S. authorities should use applicable international legal processes or obtain legal process enforceable in the United States unless an emergency exception or another lawful basis applies.
## 9. Copyright complaints
Ordinary copyright complaints should be submitted through the copyright process described in our Terms of Service.
Do not use this page for a routine copyright complaint unless the issue is part of active litigation, law-enforcement activity, or formal legal process.
## 10. Privacy, correction, and safety requests
This page is not required for ordinary requests to:
- correct a business or organization listing
- remove private contact information
- challenge a transcript
- report impersonation
- request a privacy review
- report harassment or unsafe material
Those requests may be sent to info@HastingsNow.com with the relevant URL and a clear description of the concern.
We may temporarily hide information while investigating a credible privacy or safety request.
## 11. Transparency and internal records
We may maintain internal records of legal, emergency, preservation, privacy, and safety requests, including:
- the date received
- requester information
- authentication steps
- records requested
- actions taken
- current status
We may publish aggregate transparency information from time to time. We do not promise public reporting for every individual request.
## 12. No legal advice or guaranteed response
Nothing on this page is legal advice or a guarantee of disclosure, production, preservation, response time, or outcome.
## Contact
For legal and law-enforcement requests:
Subject line:
LEGAL REQUEST
or
EMERGENCY DISCLOSURE REQUEST