# HastingsNow.com Privacy Policy
Last updated: July 16, 2026
HastingsNow.com, Soundbites, Local Pigeon Messenger, Brand Channels, and related services are operated by Local Pigeon, LLC, doing business as HastingsNow.com (“HastingsNow,” “we,” “us,” or “our”).
This Privacy Policy explains what information we collect, how we use it, when we share it, how long we retain it, and what choices may be available to you.
If you do not agree with this Privacy Policy, please do not use our services.
## 1. Scope
This Privacy Policy applies to HastingsNow.com, Soundbites, Local Pigeon Messenger, Brand Channels, related pages, mobile or web tools, forms, newsletters, and services that link to this policy.
It does not govern third-party websites or services that maintain their own privacy policies.
## 2. Information we collect
We may collect the following categories of information.
### A. Information you provide directly
This may include:
- name
- email address
- telephone number
- business or organization name
- title or role
- business contact information
- private administrative contact information
- account or login information
- newsletter sign-up information
- scheduling information
- payment and billing information
- information submitted through forms
- customer-support communications
- correction, privacy, takedown, or legal-request details
### B. Content you submit
This may include:
- written updates
- messages
- comments
- responses
- images
- video
- files
- audio recordings
- voice notes
- Soundbites
- Local Updates
- links
- edits to drafts or transcripts
- organization information
- information submitted for publication
### C. Information from public and third-party sources
We may collect business, organization, civic, and community information from sources such as:
- official websites
- public government records
- public directories
- public social-media pages
- press releases
- event materials
- public meeting records
- interviews
- news releases
- direct reporting
- previous submissions
- service providers or business partners
Where reasonably practical, we may record the source or source category and when it was accessed.
Information being publicly accessible does not necessarily mean every field is appropriate for republication.
We apply additional care to residential addresses, personal telephone numbers, private email addresses, and other privacy-sensitive information.
### D. Derived and service-generated information
We may create or store outputs such as:
- transcripts
- subtitles
- excerpts
- summaries
- draft text
- previews
- moderation notes
- source records
- trust and review labels
- category labels
- media derivatives
- correction records
- usefulness or review indicators
- analytics summaries
### E. Technical and usage information
We may collect:
- IP address
- browser type
- device type
- operating system
- referral URL
- page views
- timestamps
- click activity
- Soundbite plays
- CTA activity
- session information
- cookie or local-storage information
- basic log, diagnostic, and security information
### F. Transaction information
When you purchase a service, we or our payment provider may process:
- transaction amount
- payment status
- billing contact information
- invoice information
- transaction identifiers
We generally do not directly store complete payment-card numbers when payment is processed by a third-party provider.
### G. Third-party interaction information
When you interact with third-party tools linked to or embedded in our services—such as scheduling, social, analytics, email, hosting, payment, map, or media services—we may receive limited information from those providers depending on your settings and their policies.
## 3. How we use information
We may use information to:
- operate, maintain, and improve our services
- authenticate users and secure accounts
- verify organization representatives and local sources
- process submissions, recordings, and uploads
- generate transcripts, drafts, summaries, snippets, and media outputs
- review, moderate, label, publish, distribute, correct, or remove content
- build and maintain Brand Channels
- provide Local Pigeon Messenger
- respond to questions, support requests, privacy requests, and legal requests
- process transactions and provide purchased services
- send newsletters or updates when requested or permitted
- detect fraud, abuse, spam, impersonation, or security issues
- understand product performance and aggregate community usage
- maintain records of corrections, review decisions, and publication history
- enforce our Terms and protect users, organizations, the public, and our services
- comply with applicable legal obligations
## 4. Public content
When you submit information for publication, some or all of that information may become public.
Published material may include:
- organization or source name
- title
- public business information
- transcript or excerpt
- photographs, audio, video, or other media
- CTA or outbound link
- publication date
- update or expiration date
- category
- trust, review, sponsorship, or correction labels
Public content may be:
- indexed by search engines
- cached
- embedded
- shared
- archived
- quoted
- redistributed by others
We cannot guarantee that copies made by search engines, archives, social platforms, or other third parties will disappear immediately after information is changed or removed from HastingsNow.
## 5. Public and private contact information
We distinguish between:
- public-facing business information
- private account, owner, administrative, or billing information
We do not intend to publish a private residential address, personal telephone number, or private email address as public business contact information unless the individual or an authorized organization representative expressly approves that information for public display.
An organization or affected individual may ask us to:
- correct inaccurate public information
- remove private contact information
- replace a personal number with a business number
- display a service area rather than a residential address
- remove outdated information
- identify the source of public information where reasonably possible
Credible requests involving currently public residential or personal contact information may receive expedited review.
## 6. How we share information
We may share information:
- with service providers that help us operate our services
- with vendors supporting hosting, analytics, communications, security, payments, transcription, media processing, or AI assistance
- with contractors assisting with reporting, production, review, or customer support
- with an organization when an authorized representative submits or approves information for that organization
- with advertisers or sponsors in aggregated, campaign-related, or clearly disclosed ways
- when necessary to comply with legal obligations or valid legal process
- when reasonably necessary to protect rights, safety, security, or the public
- in connection with a merger, acquisition, financing, reorganization, or asset sale
- with your direction or consent
Service providers are permitted to use information only as allowed by their agreements, applicable law, and their own disclosed practices.
## 7. Sale and targeted advertising
We do not sell personal data for money.
We do not use personal data for cross-site or cross-context behavioral advertising.
Sponsored content, paid production services, and advertising placed directly on HastingsNow are not intended to involve the sale of individual personal data.
If these practices materially change, we will update this Privacy Policy before the change takes effect where required.
## 8. Cookies, local storage, and similar technologies
We may use cookies, local storage, and similar technologies to:
- keep users signed in
- remember preferences
- maintain sessions
- measure traffic and product performance
- improve reliability
- detect abuse and security concerns
You may control these technologies through your browser or device settings. Some features may not work properly when they are disabled.
## 9. Retention
We retain information for as long as reasonably necessary for:
- operating the services
- fulfilling transactions
- maintaining approved public archives
- supporting corrections and provenance
- trust and safety review
- legal compliance
- dispute resolution
- fraud prevention
- backup and security
- enforcing agreements
Retention periods vary by category and context.
Examples may include:
- account information while an account remains active
- public content while it remains useful, lawful, and appropriate
- transaction records for accounting and legal obligations
- security logs for a limited operational period
- correction and moderation records when needed to preserve accountability
- backups until they are replaced through ordinary backup cycles
We may retain aggregated or de-identified information when it can no longer reasonably identify an individual.
## 10. Your choices and privacy requests
Depending on applicable law and the circumstances, you may request to:
- confirm whether we hold personal information about you
- access qualifying personal information
- correct inaccurate personal information
- delete qualifying personal information
- obtain a portable copy of qualifying information
- unsubscribe from newsletters or marketing
- challenge a publication or transcript
- request removal or correction of public content
- withdraw consent for optional uses
To submit a request, email:
Helpful subject lines include:
PRIVACY REQUEST
CORRECTION REQUEST
DATA DELETION REQUEST
PUBLIC INFORMATION REMOVAL REQUEST
Please identify:
- your name
- the relevant organization, when applicable
- the information or URL involved
- the action requested
- how we may contact you
We may take reasonable steps to verify your identity or authority before completing a request.
We may deny or limit requests when permitted by law, including when:
- we cannot reasonably authenticate the requester
- the information does not concern the requester
- the rights of another person are implicated
- information must be retained for legal, fraud-prevention, security, or transaction purposes
- the request is manifestly unfounded, excessive, or technically infeasible
- an applicable legal exception applies
We aim to respond without unreasonable delay and within the period required by applicable law.
## 11. Privacy appeals
If we deny a qualifying privacy request, you may request an additional review by replying to our decision or emailing:
Subject line:
PRIVACY APPEAL
Please explain why you believe the decision should be reconsidered.
We will provide a written response within the time required by applicable law and, where required, explain how to contact the appropriate regulator or the Minnesota Attorney General.
## 12. Children
Our services are not directed to children under 13.
We do not knowingly collect personal information directly from a child under 13 without appropriate parental or guardian authorization when required by law.
If you believe a child under 13 has provided personal information to us, contact:
We will review the situation and take appropriate action.
## 13. Security
We use reasonable administrative, technical, and organizational measures designed to protect information.
These measures may include:
- access controls
- authentication
- limited employee or contractor access
- secure service providers
- logging and monitoring
- backup and recovery procedures
- review of privacy-sensitive publication decisions
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
## 14. Third-party websites and services
Our services may link to or embed:
- websites
- social networks
- payment services
- schedulers
- maps
- media players
- newsletters
- analytics services
- other third-party tools
Those services are governed by their own terms and privacy policies.
We are not responsible for their independent privacy or security practices.
## 15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will post the revised version and update the “Last updated” date.
When legally required, we will provide additional notice of material changes.
## 16. Contact
For privacy questions, corrections, or requests:
Local Pigeon, LLC
Doing business as HastingsNow.com
Email: info@HastingsNow.com
Phone: (651) 829-9234